Customer Service Policy

We do NOT cancel orders.
No returns, refunds or exchanges will be made
due to the personal nature of the products we sell.

Cancellation Policy:
Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. All overseas orders must be shipped to the billing address. We cannot ship to a different address. If you place an overseas order and you ask us to ship to a different address we will be unable to do this.

Warranty Policy:
All products include a workmanship warranty. If any product is found DEFECTIVE within the warranty period please contact us for an exchange. We will exchange ANY defective item for that same item only. The customer is responsible for the cost of all shipping charges to us; for defective items. BestCo will cover the shipping cost of the replacement item to the customer only. Please call us at 619-218-5568 for any warranty claim.

Shipping & Handling:
Our primary shipper is USPS. Unless you choose a faster shipping method, your order will ship via USPS Priority Mail. This shipping method will ship to P.O. Boxes and APO/FPO Military addresses. Please be sure that your address will accept delivery of the U. S. Mail.  Faster shipping methods are usually substantially higher in cost. Please contact us so that we can determine what the cost for the faster shipping will be and for the charging of the extra shipping cost. We notify all customers of the shipping date via a shipping# which we e-mail to you if we have your e-mail address. Please give us a phone number in your order for us to list on the shipping invoice in the event your package gets lost.

Estimated delivery time:
2 to 4 business days , in the US depending on delivery zone. 4 to 7 business days , International depending on delivery zone.

Plain Box Shipping!

Orders placed before 3 pm EST Mon-Fri usually ship within 24-48 hours unless items are OUT OF STOCK or CUSTOM SIZE items are ordered. If you place a order and the item is out of stock we will be UNABLE TO CANCEL THE ORDER.
We will ship out the order as soon as the item(s) are in stock.
If you want to know exactly when your item will ship please contact us via phone or e-mail before placing your order. Custom size orders are made in the order recieved and will be shipped out as soon as they are finished. There is no order processing on weekends and holidays. Therefore if you place an order on Friday after 3pm EST your order will most likely not be shipped out until the following week.

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We make no guarantees as to your individual results.
Due to the personal nature of any product,NO returns, exchanges, or refunds will be made.

We appreciate recieving your e-mail. At times we are EXTREMELY busy and may not be able to answer your e-mail right away.
We try to answer all e-mail within 24 hours. THANK YOU!